in Hove and Brighton
|22nd February 2020|
Frequently Asked Questions
How can I be sure that a psychologist is appropriately qualified and registered?
The Health and Care Professions Council (HCPC) regulates health professionals in the UK and was set up to protect the public. The HCPC only registers professionals who meet agreed standards for their training, professional skills and behaviour and can take action against health professionals who fall below these standards. Jenny is registered as a ‘Practitioner Psychologist’ with the HCPC; this can be checked at www.hpc-uk.org.
Jenny is also a Chartered member of the British Psychological Society (BPS). This means that she has undertaken both a BPS approved Psychology degree and a doctoral level Clinical Psychology training programme. Evidence of Jenny’s status with the BPS can be viewed at www.bps.org.uk.
How long will I need to see a psychologist for?
This depends upon the problem you are seeking help for. The National Institute for Health and Clinical Excellence (NICE) publish recommendations regarding duration of therapy or number of sessions for different kinds of mental health difficulties; these can be viewed at www.nice.org.uk. However, whilst this information can offer a useful guide, there is no ‘one size fits all’ approach, and you may need or want a lower or higher number of sessions. This can only really be agreed in a meaningful way after attending an assessment.
How long are sessions?
Sessions are usually 50 minutes.
When can I come?
Jenny offers sessions during traditional office hours, from Tuesdays to Fridays. You may initially want to attend weekly sessions, at the same time each week, and this will usually be possible. If your other commitments make it difficult for you to attend in this way, and you prefer to attend less frequently, or at different times each week, this is also possible.
Where do sessions take place?
Jenny has an office at Citibase Brighton, 95 Ditchling Road, Brighton, BN1 4ST. There is on-street pay and display parking available on Shaftesbury Road. Various bus routes pass by, on either London Road or Ditchling Road, and there are 3 train stations within walking distance (Brighton, Preston Park and London road stations).
What happens if I cannot come to an appointment I’ve booked?
Jenny understands that commitments change, and is happy for clients to rearrange appointments when necessary. There is no change for cancellations made more than 48 hours before the appointment. However, cancellations made with less than 48 hours’ notice will incur 50% of the usual session charge and non-attendance at appointments, without notice, will incur the full session charge.
What are the rules about confidentiality?
Jenny often provides a brief summary to GPs and/or referrers about the work we do. However, this can usually only happen with your consent, so if you prefer that no information is shared this is usually fine. The only exception to this is if you disclose information which could imply that you, or someone close to you, is at risk; in this eventuality, Jenny has a professional and legal responsibility to share this information. Efforts would always be made to discuss this with you prior to liaison with other agencies.
What can I do if I’m unhappy about any aspect of my psychological work?
Firstly, discuss this with your psychologist. Jenny is always interested to hear honest feedback and adapt her work accordingly. If this doesn’t resolve matters, you can contact the HCPC at www.hpc-uk.org.
When would it not be appropriate to work with Jenny?
Jenny is not able to offer a crisis service in her private work, so if you are unable to keep yourself safe between sessions and/or are regularly engaging in very risky self-harming behaviours, it would usually be recommended that you seek input from your local NHS service. Please discuss this with Jenny if you are unsure whether it is relevant for you.
My query isn’t addressed here. How can I get more information?
Although the information here aims to answer most queries, there will always be situations or questions which aren’t addressed. If this is the case for you, then please contact Jenny by email.
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